Man who lost cool - investigations begin

Written by: mottaman | 28 Feb 2019 13:01
Written by:
28 Feb 2019 13:01

An investigation is being carried out following a viral video of a man venting his frustration at the Land Public Transport Agency (Apad) recently.

According to reports in The Star, Apad explained that its Kelana Jaya district office had received an influx of visitors surpassing its usual daily average of 500 after the closure of several Urban Transformation Centres (UTCs).

It added that the particular office where the incident happened faced a shortage of officers and counters.

“The investigations found that the operator was present at the Kelana Jaya Apad office’s counter on Feb 26, 2019, 2.30pm to submit application documents but was not able to carry out the matter, as the counter for the queue number had closed at 2pm when it had reached the daily queue number limit and the operator was asked by the counter officer to come again earlier.

“That operator then felt dissatisfied and went on to scold the officer at the counter as he claimed to have waited for four hours for the matter,” it said in a statement.

Apad said further investigations showed that the man did not wait long as alleged in the video.

It advised the public to arrive at the offices early to ensure things run smoothly.

“Apad views this matter seriously and we always prioritise the welfare of customers and hope that such a matter will not happen again in the future.

“We will always improve the quality of services to ensure smooth dealings for each customer and all inconveniences is regretted,” it added.

In video clip that went viral on Wednesday (Feb 27), the man lost his cool and started shouting at the officer, alleging that he had waited for four hours at the office.

He proceeded to berate other staff at the counter.

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